Orders accepted from 11:30 AM to 10:00 PM

The Real Diet Cafe

Shipping and Delivery

Last updated on Oct 23 2024

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 0-7 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. THE REAL DIET CAFE is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 0-7 days rom the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on 7814543893 or therealdietcafe@gmail.com

Delivery Policy

At The Real Diet Cafe, we are committed to providing our customers with a seamless and enjoyable delivery experience. Please read our delivery policy carefully to understand how we operate.

Delivery Areas

We deliver to various locations within our specified service area. To check if we deliver to your location, please enter your address during the checkout process.

Delivery Times

  • Standard Delivery: Orders typically arrive within 30-60 minutes from the time of order placement, depending on your location and traffic conditions.
  • Peak Hours: During busy periods (e.g., lunch and dinner rush), delivery times may be extended. We appreciate your patience during these times.

Delivery Charges

  • A nominal delivery fee will be applied to your order, which varies based on your location. This fee will be clearly stated at checkout.
  • Delivery is free for orders over a specified amount (e.g., $50). Please check our website for the current promotion.

Order Tracking

Once your order is placed, you will receive an email confirmation with a tracking link. This link allows you to track the status of your delivery in real-time.

Packaging

We take great care in packaging our food to ensure it arrives fresh and in excellent condition. Please let us know if you have any specific packaging requests.

Contactless Delivery

To ensure your safety and comfort, we offer contactless delivery options. You can request this during checkout, and our delivery personnel will leave your order at your doorstep.

Issues with Delivery

If you experience any issues with your delivery (e.g., delays, incorrect orders), please contact our customer support team within 30 minutes of receiving your order. We will do our best to resolve any problems promptly.

Returns and Refunds

Due to the nature of food delivery, we generally do not accept returns. However, if your order arrives damaged or incorrect, please reach out to us, and we will work with you to make it right.

Feedback

Your satisfaction is important to us! Please share your feedback regarding our delivery service to help us improve.

Thank you for choosing The Real Diet Cafe. We look forward to serving you!

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